A tale of great customer service—or a SPIRITUAL AWAKENING?
As a plus-sized woman, clothes shopping is the bane of my existence. I can spend over an hour eyeing the racks at the stores looking for Whitney-friendly wear (loose-fitting or oversized tops, stretchy sweaters, princess-cut dresses, and nothing that can be described as “form-fitting”), only to meet my match in the fitting room. The worst is when the mirrors are outside the change room, forcing me to walk the plank and parade around in front of everyone in the store. This almost always comes with prying eyes from the skinny salesgirls and customers, whose main concerns are if a colour looks good on them and not that they’d look like a stuffed sausage. It’s the same story, repeated again and again—I’ll leave the store with only a broken spirit.
Until one fateful evening in Montreal, that is. After hours of trying on baggy tunics in a bunch of outlet stores, I noticed a brightly lit Betsey Johnson store, appearing as a beacon in an otherwise gloom-filled day. Frilly frou-frou dresses, bedazzled cardigans and sky-high heels hung from racks, sat on shelves and burst from display cases. Wall to wall were rock-chic tutus, gloves, arm warmers, and berets shimmering with decals; purses in leopard prints, shiny metallic silvers, blues, reds, and purples; and bold, sparkling belts and jewelry. I stared longingly at all the clothes that I wished would fit my plus-size physique; this was, in every other way, “Whitney’s Wonderful Emporium.” It was the intersection of so many fun and wonderful places, containing the glamour of a rock show, the whimsy of Willy Wonka’s factory, and the meticulous curating of a museum. And like a real museum, I dared not touch anything. I took one wistful look around me, then turned around to leave.
I didn’t get far before a sales associate stopped me, asking if she could help. Normally, I would have politely said “no thank you,” but I couldn’t abandon those clothes without giving them a fair chance (Did I mention the tutu?). In a small voice I explained that while I loved every single thing in the store, I bore no delusions of petiteness and knew nothing would fit. But the sales girl wouldn’t take no for an answer.
She plunked me in the change room and set out to navigate the wild rapids of frothy dresses, bringing me lacy and delicate garments I would have never dared pick out myself—one wrong move and I would split these in half like the Hulk. But she encouraged me to give them a try.
After building my confidence with a few sunnily-patterned sheath dresses, I found myself worming into a tight black pencil skirt with a jaunty peplum. I was attracted to that skirt, but in the same way I might be attracted to Leonardo DiCaprio—that is to say, from a distance. Actually trying it on could be enough to end a love affair; if this one didn’t fit, that would be the end of this little pretense. With a loose white cashmere poncho on top and a pair of electric blue heels that felt alien on my feet, I was ready for my usual disappointment.
As I emerged, the customer in the change room next to me said “Whoa.” I looked in the mirror and was shocked; I had legs. The skirt fit perfectly and clung to my body in all the right places. I looked tall and polished and felt flat out sexy. For the first time ever, I felt great in a fitting room.
I purchased the outfit and sincerely thanked the sales associate. I wish I could remember the name of the woman who guided me through this intimate awakening. I never go shopping with girlfriends, mostly ’cause we can’t shop in the same stores, so I could never relate to other women who spoke of shopping as some female bonding experience—until now. What was probably a regular work day for this woman helped me overcome some pretty deep personal insecurities. I walked out of the store grinning and high off my epiphany into a twilit evening. Suddenly all these possibilities were in front of me, and I couldn’t stop putting outfits together in my head. Was it an artificial high brought on by consumerism? That’s one way to interpret it, but I finally felt like I could fit in with these cultural arbiters so often relegated to femininity (after all, it’s a lot easier to think about subverting convention when the rules automatically apply to you). I finally knew how Becky Bloomwood felt after a particularly erotic session of shopping at Prada, or the cult of Carrie Bradshaw that swept the nation in the late ’90s.
This was going to change everything.
photography // Brianne Burnell